How to manage quality control effectively, what is the quality department’s work to do? This is a quality manager’s main quality control summary, involving a more comprehensive, for your reference. qualified machine shops in XIAMEN, China
The quality department is the service sector, is the negative value-added sector, is in a relatively awkward department in the company. When the product quality is not ideal, the quality of the responsibility of the Department of the first; when the product quality is relatively stable, it is not essential as the vase, so now the quality Department of these enterprises is still not essential department.
The quality department is responsible for some enterprises in other sectors, there is a certain leadership and, with delivery, receiving raw material or not, whether adverse events appear to stop line quality and so on in the process, also led by a wave of the hand, table a beat, made the decision, the quality control of this basically there is no control. qualified machine shops in XIAMEN, China
In my opinion, only if all managers pay enough attention to the quality, full participation in quality control, in order to make the customers satisfied with the products.
The following is the main quality control of the quality manager I am in the company:
First, the most basic quality inspection
1, after taking office, to establish the industry approved and correct product specifications, to establish the measurement, test equipment operating procedures, general products incoming, processing, semi-finished products, finished products, shipping inspection procedures; A number of inspection procedures for special products.
2. Set up the quality department, confirm the QCU QA personnel, pass the on-the-job training and assessment, early propaganda and other methods, require the quality personnel to understand the inspection norms and standards, can accurately judge. At present, the practice of semi-annual training and examination, qualified to continue to be competent for the original job, every quarter of the site examination, through QC verification of the product to reconfirm, to confirm the false detection, misjudgment, missed the probability. And the results will be included in the performance appraisal of the inspectors;
3. QC staff are required to be able to analyze and explain the quality results simply. When there is a QC reporting bad phenomenon to me, I will ask the other party: what do you think is the cause of this bad phenomenon? And with the other party necessary discussion and analysis.
Second, strengthen the company’s various departments of in-process, R & D product quality, production process quality awareness
1, visit the workshop every working procedure twice a day, observe the work flow of the existing production product, reduce the work error, improve the work efficiency, the unreasonable process is easy to cause the quality instability. Interdepartmental wrangling affects group cooperation, if found unreasonable process, timely consultation with management to correct their workflow;
2. Observe the quality awareness of all staff, whether to assume the due quality responsibility, whether to work according to the process, the quality of the work. Find problems, timely communication with the management and department head. Improve. Lead and assist departments to establish a set of effective performance appraisal, thereby increasing the overall awareness of quality.
Third, apply the control of human, machine, material, law, ring and test to practical work
1. Production personnel (persons)
By the administrative department and workshop tracking confirmation: production personnel meet the requirements of post skills, each employee entry training, after the assessment of qualified, workshop practice, can be competent to take up the job after normal.
The quality department and the technical department confirm: the special working procedure should specify the special working procedure operation (smelting, pulverizing, molding, sintering, electroplating and so on), the operation personnel and the inspection personnel should have the specialized knowledge and the operation skill. The qualified person holds the certificate to take up the post.
Operators can strictly abide by the company rules and strictly according to the process documents, now by the workshop supervisor and full-time QC inspection, supervise and urge the implementation of staff. qualified machine shops in XIAMEN, China
Inspection personnel according to the process rules and inspection instructions, make a good record of the original inspection, require each inspection process before the end of the day to enter each inspection data electronic file.
2, equipment maintenance and maintenance (machine)
The establishment of “equipment management measures”, in which equipment acquisition, circulation, maintenance, maintenance, verification and so on have clear provisions.
The new equipment sample tracking adopts the same mechanism as the new product sample tracking mechanism;
The first quarter by the quality Department, inspection equipment management measures have effective implementation of the provisions, inspection items: equipment account, maintenance verification plan. Maintenance records and so on have been implemented (random sampling to ask front-line operators, when and who has done repairs or maintenance for your operating equipment, check whether there are relevant records. qualified machine shops in XIAMEN, China
3, production materials (materials)
Main raw materials can only be provided by approved qualified suppliers. Leading annual major raw material supplier audits, including supplier system audits and product audits.
After consultation with the purchasing department, the purchase order shall be specified in the purchase order except for the regular requirements such as quantity, weight, unit price, delivery date, etc., and all technical specifications (magnetic performance requirements, dimensions, appearance requirements) shall be expressed in the purchase order. Purchasing staff input technical specifications into electronic file sharing to facilitate incoming materials to verify their compliance with purchase order requirements.
The next procedure is responsible for supervising the previous process. If this procedure does not detect any bad working procedure, all defective products in this process shall be borne by this process and recorded in the process performance appraisal.
All process products must have batch or serial number identification, easy to track back, check the identification form, tracking card and other filling in accordance with the requirements.
4, operation method (method)
Quality control points are established for the key processes, special processes and general processes that have been distinguished.
The main processes of suspension procedure or work instruction, process documents to personnel, tooling, equipment, operation methods, production environment, process parameters and the specific technical requirements; process for special processes in addition to the specific parameters, control methods of process parameters, sample preparation, equipment and environmental conditions to make specific provisions.
The control method of important production process control chart finds potential adverse factors. Now our company adopts x-R control chart for metering type, and P control chart is used for counting type.
5, production environment (ring)
Environmental factors such as temperature, humidity, light and so on meet the requirements of production technology documents. Our company’s special process environmental requirements are carried out according to the provisions of special operation procedures. The products of general processes do not require high temperature and humidity.
The production environment is kept clean, materials, tooling and fixtures are orderly and orderly, and 5S related requirements are implemented. Weekly, the relevant departments of the Ministry of administration organize the 5S implementation of all processes in different workshops periodically, and the inspection results are linked to the performance of the workshop and process leaders.
6, quality check and feedback (test)
The inspection regulations enacted include inspection items, project indicators, inspection methods, sampling schemes, test frequency, instruments and other requirements.
Every process inspection is verified according to the inspection procedures, and the product is submitted to each inspection station. The inspection report is submitted daily, weekly, monthly, and the daily report is submitted before second days before half past eight. The weekly report is submitted on the morning of Monday, and is submitted before the monthly report 8.
Control of unqualified products, rework, rework key tracking, work out rework, rework items tracking list.
Inspection site: the products to be inspected, qualified products, reprocessed products and waste products are stored in different color boxes, respectively. They are stored or segregated separately by using the color labels, and they are separately stored or segregated.
Various quality inspection records of special procedures, physical and chemical analysis reports, control charts, etc. must be kept in storage and kept at any time.
Daily process abnormal timely reporting to the quality department, to confirm the cause of bad, immediately notify the relevant departments, the corrective and preventive, such as small quality accident can not confirm the adverse causes (mass loss of less than 5000 yuan), notify the relevant departments or telephone or mail, and the relevant departments responsible person to meet together to find out the reasons, timely corrective and preventive large, quality accident (batch scrap, mass loss of more than 5000 yuan, the customer complaint system of bad, etc.) notify the production line down, by the quality department to hold a temporary meeting quality, record meeting content, the resolution, follow-up verification, and the results to the general manager.
Weekly newspapers and monthly newspapers are classified, counted and analyzed according to various quality defects. Through weekly meetings and monthly meetings, the quality department will communicate with managers and heads of departments for major defects, and take measures. If necessary, process tests should be carried out, and the results will be included in the process regulations.
Four, standardization of quality system
1, the leading company of ISO9001, TS16494 system documentation, audit, the overall plan for the above three point control work into the company’s quality system improvement, based on established standards, through the investigation and analysis of process quality, found the process, the various departments the concrete requirements and system requirements of the implementation deviation, and take corrective measures, do write and do, do with the record of consistent, continuous cycle through continuous improvement, continuous improvement, in order to achieve the quality of the whole system.
2, responsible for the system of each year, third party audit, second party audit from customer, leading internal audit, management review, the three part audit findings into the continuous improvement of quality system.
Five, customer service
Responsible for dealing with customer complaints, complaints, and answering customers in 24 hours, through telephone communication, mail visits, visiting customers, etc., to negotiate with customers on controversial quality issues, and reach a consensus.