A manager must be familiar with and familiar with the following tools to achieve efficient management:
Tool A: STAR principles for job interview
The job interview is an important part of a manager’s job, every successful managers must have superb interviewing skills, to recruit people to enrich the work team, the right people in the right jobs, create high performance of staff.
The so-called STAR principle, that is, Situation (background), Task (task), Action (action) and Result (results) four English words of the first letter combination
The STAR principle is a conversation process involving substantial content in the interview process. Any effective interview must follow this procedure:
First understand the candidates before the background of work as much as possible to understand the situation of management he previously worked for the company, characteristics of the industry, the market situation of the industry, the so-called background investigation (Situation); and then focus on understanding the staff specific tasks (Task) which is every task; how to do, what action (Action) how to take action on the results (Result).
Through these four steps, you can basically control the whole interview process, through strategic conversation on the applicant’s work experience and knowledge and skills to determine, to recruit more suitable talents
STAR principle is a good tool for recruitment interview, which contains a lot of detail skills, managers should continue to fumble in recruitment, improve the ability to use
Tool B: clear 6W1H principles
Clear responsibility is the basic principle of management work, any management starts from the management position, the basic requirement is clear responsibilities, clear responsibilities
However, in the actual management, unclear responsibilities, responsibilities unknown phenomenon still exists. As an efficient manager on this issue must be made more in-depth thinking, solve effectively, so that employees are clear about their duties, their government in its place, learn to be self responsible, self the manager of management, free from work busy.
In order to make employees’ job descriptions more accurate and more clearly defined, managers must be familiar with the important principles of 6W1H, which is called 6W1H:
1.Who who is responsible for the work?
2.Forwhom – who is the service and reporting of the work?
3.Why – why do you do this job?
4.What – what is the job (mainly the content of the work)?
5.Where – where is the work place?
6.When – time limit for work?
7.How – the methods and procedures used for the completion of the work?
Only on the above questions answered, employees to work more clearly, more willing to be responsible, more responsible, get exercise and improve constantly in the work. Then, you can also make more thought to spend more time on planning and development issues, to occupy the initiative of work, make the work more forward-looking in the future.
Tool C: the SMART principle of object management
The goal of management is that managers work passively as a good means to active, but not conducive to the implementation of target management staff more clear and efficient work, is to develop a target and evaluation criteria for future performance evaluation, make the assessment more scientific, standardized, but also to ensure that the evaluation of open, fair and justice. After all, no goal you are unable to check staff.
Making goals seems like a simple thing. Everyone has the experience of making goals, but if it goes up to the technical level, the manager must learn and master the SMART principle
The so-called SMART principle, that is:
The 1. goal must be specific (Specific);
The 2. goal must be measurable (Measurable);
The 3. goal must be achieved (Attainable);
The 4. objective must be related to other goals (Relevant);
The 5. target must have a clear deadline (Time-based);
No matter whether the team work goal or the employee’s performance goal must be consistent with the above principles, the five principles are indispensable
The process of setting up is also a process of increasing capacity, and managers must work together with employees to improve performance capability in the process of continuously setting high performance goals
[notes] some of them explain this principle
S (Specific), which represents the specific performance appraisal to the specific work index, not vague;
M stands for measurable (Measurable), which means that performance indicators are quantitative or behavioral, and that the data or information available to verify these performance indicators is available;
A represents Attainable, which means that performance indicators can be achieved with effort and avoid setting too high or too low goals;
R stands for reality (Realistic), which means performance indicators are tangible, proven and observed;
– T stands for time limits (Timebound) and pays attention to specific deadlines for performance indicators;
Tool D: the PDCA principle of effective management
This is a principle of product quality control, but it can not only control the process of product quality management, it can also effectively control the quality of work and management quality
The so-called PDCA is the plan (Plan), implementation (Do), check (Check), adjustment (Adjustment) of the initial letter combination
No matter what kind of work can not be separated from the PDCA cycle, each work needs to plan, implement plans, check the plan, adjust the plan and continue to improve the four stages
For managers, this is an effective control of the management process and the quality of the work tool. Using PDCA can make your management to a virtuous circle of development, through the implementation and use, the manager will continue to work to improve efficiency, more effectively control work, to gain greater success.
Tool E: the MKASH principle of professionalization of managers
Modern management requires managers must occupation, people not only because of a piece of paper and letter of appointment but more willing to trust you, because of your occupation level and maintain your authority, accept your leadership. Only make their own continuous occupation you can continuously improve the management efficiency, to create a good management team, to create the management of high performance culture of the team.
A modern manager must be a professional, efficient manager
The so-called MKASH principle, that is:
- motivation (Motivation): motivation is like the axis of a car wheel, at the core position, the size and strength of the motivation determines the speed and operation of the wheel
Under the influence of positive mentality, the dynamic opportunity accelerates the operation of the wheel, thus accelerating the success of the manager; on the contrary, the motive under the influence of the negative mentality is not only disadvantageous to the growth of the manager, but also may have a great destructive effect
So we must have a correct understanding of motivation for success of incentive effect, constantly adjust their own state of mind, with a positive motivation to work and continue to inspire and challenge, beyond the self, in the positive motivation lead continue to achieve the goals and Prospects
- knowledge (Knowledge): managers in the era of knowledge economy must first have the professional knowledge of that job, and should be more professional than their subordinates, and professionalization must be based on specialization and background
To do any job, the first thing to do is to deal with the professional knowledge of the job, to do well, must have other related knowledge, in order to form a complete knowledge system, support the development and expansion of the work
Only by continuously acquiring professional knowledge can the manager be professional and get more recognition in the fierce competition, and get more development opportunities and more development space
- skills (Skill): skills are the necessary means for managers to work
Not only knowledge and skills, but also can’t do anything. Just think, if a manager does not have communication skills, how to communicate with people, how to carry out the work, no interpersonal skills, how to cooperate with colleagues and subordinates, how to establish a harmonious interpersonal relationship?
Skills training should be improved to the same level of knowledge, attaches great importance to, and constantly transform knowledge into skills, into ability
- action (Action): have good motivation, professional knowledge, skilled skills is not enough? Obviously not enough
The ability of efficient manager must also have quick action, strong execution. Some aspects are relatively good, high level of knowledge, ability is very strong, but do not produce excellent work performance, the reason lies in the lack of ability to act.
Tom Peters said, “quick planning and action should be a kind of self-cultivation.” want to become an occupation of talent, we must get rid of hesitation, indecisive, slowly working style, to look for their own things conscientiously take action, action to prove everything, continuously improve their own execution.
- habits (Habit): habits determine fate, this sentence is not exaggerated. Good habits give a good impression and feeling, can help you to a great extent success
Occupation of the people must have good habits, whether it is life or work, should pay attention to their habits, once get rid of bad habits, develop occupation behavior, make you reflect your every act and every move occupation style.
Tool F: the 8 element that must be possessed in making planning books: 5W2H1E
What (what) – purpose and content of planning
Who (who) – planning related personnel
Where (He Chu) — planning implementation site
When (when) – planning time
Why (why) – planning reasons, prospects
How (how) — planning methods and operation implementation
Howmuch (how much) — planning budget
Effect (effect) – forecast the results of the project, the effect
It is particularly worth mentioning is that attention should be paid to the important significance of Howmuch and Effect for the whole project. If we ignore the project cost, do not pay attention to the implementation effect prediction, plan well, this project is not a successful plan. Only the 5W1H plan can not be called a book, can only be regarded as planned the book.
In this step, we can also present as many solutions as possible:
Is the use of graphics, to find the cause of the problem from six aspects. These six aspects are 5M1E:Management, Man, Method, Material, Machine, Environment.
1) define the problem characteristics
2) draw graphics
3) small reason to draw large reasons below
4) to find out the main reason, characteristic of the problem on it, repeat the above steps until the reason is very clear, the solution can be easily formed.
1) Why: why do you do this work?
2) What: what is the content?
3) Where: where do?
4) When: what to do?
5) Who: who is going to do?
1) How: how do you do?
2) Howmuch: how much time or other resources?
G: competitive intelligence analysis is one of the commonly used methods of SWOT analysis
Meaning: help you to clearly grasp the overall situation, analyze their advantages and disadvantages in terms of resources, grasp the opportunities, to guard against possible risks and threats, has very important significance to our success.
The SWOT analysis, the main contents are the following:
An analysis of environmental factors
Using various research methods, analysis of the company’s various environmental factors of the external environment factors and internal factors. The external environment includes opportunities and risks, which is the external environment has a direct impact on the company’s development of the favorable and unfavorable factors, which belongs to the objective factors, generally attributed to economy and Politics, society, people, products and services, technology, market, competition of different category; internal environment factors including dominant factors and weakness factors, they are positive and negative factors exist in the development of the company, are generally classified as active factors, management and organization management. Finance, sales, human resources and other different areas. In the investigation and analysis of these factors, soon to take into account the history and current situation of the company, but also to consider the future development of the company.
Two, construct the SWOT matrix
The survey of the various factors according to the sort order of priority or degree of influence, to construct a SWOT matrix. In this process, the development of the company has a direct, important, large, urgent and far-reaching influence factors of priority, and the indirect, secondary, a little, not anxious the factors, transient effects are arranged in the back.
Three, develop a plan of action
In the structural analysis of environmental factors and complete SWOT matrix, we can formulate the corresponding action plan. The plan is the basic idea: give full play to the advantages of factors, overcome weaknesses factors, using the opportunity to resolve the threat factors, factors; consider the past, based on the present, focus on the future. By using the system analysis method of comprehensive analysis of factors, will be arranged with a variety of environmental considerations to match up to be combined to obtain a series of companies can choose the future development of countermeasures. These countermeasures include:
Minimum and minimum measures (WT game), taking into account the factors of weakness and threat factors, the purpose is to make all of these factors tend to be minimal.
The minimum and maximum countermeasures (WO game), which focuses on factors of weakness factors and opportunities to make efforts to minimum the weakness, the opportunity to become the largest.
The minimum and maximum countermeasures (ST game), namely, considering the advantage factors and threat factors, objective is to make advantage to become the largest and is threatening factors to minimum.
The biggest and largest countermeasure (SO game), which focuses on factors of advantage factors and the opportunity, to try to make these two kinds of factors are close to the maximum.
Therefore, WT strategy is one of the most pessimistic countermeasures, countermeasures are in the most difficult circumstances to take measures and countermeasures; WO ST is a kind of bittersweet strategy is in general to take countermeasures; the SO strategy is an ideal countermeasure, is in the most smooth. Is willing to take countermeasures.
The results of SWOT analysis as the research object and research purpose of different have different titles. Called the strategic plan in strategic research; called Development Countermeasures in development studies; market strategy in market research; in the management consulting called management strategies.
Due to the formation of Countermeasures of various factors contained specific circumstances and results have a direct relationship with the time category, so in the SWOT analysis, can be divided into a certain period of time. SWOT analysis, the final analysis of the results of each phase of the comprehensive summary, analysis of the SWOT matrix and the entire time period so, is helpful to the analysis of the results more accurate.
H: task decomposition method [WBS] (Work Break down Structure)
How to decompose WBS: objectives, tasks, work and activities
The main goal of gradually refined decomposition, the bottom of the task can be directly assigned to the individual to complete each task decomposition to the principle request can not be subdivided so far.
1, the top-down and bottom to fully communicate the;
2, the individual exchange
3, group discussion
Activity after the decomposition of the clear structure
The formation of a large active logic
Integrated all of the key factors
Contains the temporary milepost and monitoring points
All activities are clearly defined
Learn the task decomposition, task decomposition and can be fine enough, to have to work to arrange everything in good order and well arranged time.
Tool I: time management – important and urgent
Priority = importance urgency
In time, the priority should weigh all the things, learning to play the piano.
We should be proactive in our work and take preventive measures. If we are always busy with fire fighting, our work will always be dealt with passively
Tool J: 28 principles
The 28 principle is Barrett’s law, which holds that 80% of the total result is formed by 20% of the total time consumed”
The principle of prioritizing transaction priorities according to the importance of the matter is based on the principle of “important minority and trivial majority”:
80% of sales come from 20% of customers;
80% of the calls are from 20% friends;
80% of the total output comes from 20% of the products;
80% of the wealth is concentrated in the hands of 20% people;
This tells us that we should be good at grasping the main contradiction in the work, good at the complex work from the clue, the use of resources in the most important, the most urgent thing
The above simple description of some commonly used work standards, not deep enough, but also need us to continue to strengthen the work, skilled use, make it become an effective tool to help us obtain high performance