By chance, I bumped into a small boss who administers the canteen. His speech made me feel awkward. medical equipment suppliers
“Bring power to the master”
I asked: “Who is responsible for the purchase of your canteen?”
He said: “Look at what to buy. The daily necessities of the non-staple foods to be bought by the chef are responsible for the daily purchase of food and oil sauces, and the miscellaneous items such as cleaning supplies are purchased by the canteen manager. The cookware, pots and pans are responsible for me personally. .”
I asked again: “Does the governor go to buy food and someone supervises it?”
“No, we only supervised the purchase of things that are not short of goods, because many things are ordered by the master to the market, the supplier to send; the things sent by the kitchen workers to record,” he said.
“Are you not afraid of the chef’s rebate?” I asked. medical equipment suppliers
He said: “I’m not afraid. This canteen is a property company. Each person only has a quota of 7 yuan per day for food, deducting the staple food and other expenses. The daily non-staple food for each person is only 4 yuan. The master must use 4 yuan to buy back. It’s not easy to make four dishes and one soup, and where do I have rebates? In addition, I occasionally visit the vegetable market, and the market price is relatively clear. Besides, he can’t eat kickbacks, which is not the focus of my management. ”
Hey. I am very strange and asked: “Why?”
The small boss said: “I started to talk about open source business first, and later on to save money because a business has to have a turnover before it can be profitable. My focus is on how to satisfy people who eat, and they are satisfied that their company can give I renewed their contract. They were satisfied. I was talking with the company about the ease of food contracting, utility bills, and guest hospitality.”
“How can we satisfy them?” I continued.
“These security guards are all young men from the countryside. They have a very large amount of guts. To satisfy them, they must first ensure that they can eat. However, how can they get enough food for each person every day? Therefore, they must be careful. For example, don’t buy fresh vegetables that you just brought down, don’t buy good quality foods, try to buy seasonal dishes, treat dishes, don’t buy live fish, buy dead fish, don’t buy tenderloin, buy fat meat… buy these things Not the average person can buy, it must be the master of cooking.When the chef sees the cheap food and meat at the vegetable stall, his head can immediately imagine what to do, so he can immediately make a decision when bargaining.Otherwise, A person who buys food, cooks food, and quarrel every day.The person who makes the restaurant does not know which, if anyone complains about the quality of the food, the master must find the reason why the quality of the raw material is not good.So, I must give this power to The master, let him be like my mother’s life, will live a poor life, use a little money to change the law to make the family as much as possible to eat. But the master is not my mother, He encouraged the job. How to encourage? Cafeteria diners each month on food quality score, the higher the score, the higher the bonus chef. ” medical equipment suppliers
“What do the diners care most about?”
The little boss began to make me awe. I continued to ask: “But my experience is: Everyone who eats food is Chen Shimei. The food the new chef cooks is very good at first, but it is annoying to eat, and the score is low.”
“Then you have to analyze, what do the diners care about most? The lads who eat in this canteen are not satisfied with the food, mainly on the weight. When I just took over, they were half buffet. However, anyone who eats the buffet is the eye. If you are afraid to eat as much as you can, you can’t eat, you can’t eat, you can’t eat hard, you can’t eat, you can’t eat it, and you can’t eat it. However, it is convenient and fashionable to share food, so most company canteens use sub-meals.But you have to see what your diners are?If white-collar workers, of course, want to separate meals, people have to eat before eating.So, I finally Persuade the property company to change the dining system to a co-op system.My conditions they can not refuse, eight tables, four dishes, a soup, chopsticks, vegetables, eat together.Satisfaction rate suddenly rose by 10 percentage points.
“Not only that, but to eat less, there is only one move—to eat more and eat less. My master and I were trying to figure out how to prepare dishes so that each meal at noon and in the evening must have a heavy taste. Dishes that can be eaten with rice, such as mee served with pork, braised fish, pickled vegetables, mashed bean curd, etc. You must put more oil, salt, soy sauce, monosodium glutamate, and spices on these dishes, so the raw materials need not be fresh. To know that dead fish is half the price of live fish. medical equipment suppliers
“You see this is the focus of my attention. This company has changed out of three canteens outsourcing, we are the most satisfied. Now their general managers also often eat in the cafeteria, prices are high during these months, he also asked me to take the initiative No need to add money.”
“My canteen is closed for one day a week”
The small boss met with my sincere advice and was very proud. He continued to say, “People who do catering are not afraid of complaints because customers complain about some problems that can be seen. These problems are all easy to change, and it’s hard for them to be in the taste of diners. Old people who eat a few foods are annoying, which is why restaurants constantly change cooks and promote new dishes.However, we do miserable canteens because most employees have no choice but to eat here.So, they It often erupts out of boredom through other things, such as food quality problems and poor service attitude.In fact, everyone has a family, mother can also do those kinds of dishes, how do you not bother? Run outside When I ran home, I went home to eat, or my mother made delicious meals.So, I can’t be the same as someone else’s canteen. Others hope that workers will come to the canteen every day to eat. Because one more day, people who make canteens will earn one extra day of money. I contracted any company cafeteria, and I asked the company to agree that the cafeteria should be closed one week a week because my employees have to take a break. Actually, the real reason is that I want to have those who eat in the cafeteria all day. Employees do their own thing, or go to the restaurant for a change of taste, compare prices, so that they know that my food is good value for money. I have 100% assurance that they use 7 yuan anywhere, including their own, It’s impossible to eat better than me.” I really met an expert, and a management guru said: “The first criterion of marketing is to manage customer expectations, not just satisfy customers.” It seems that this small boss is a Masters who do not teach themselves. medical equipment suppliers
“Under this premise, it is your ability to eat rebates.”
I continue to ask: “A lot of canteen purchases have caused the boss to waste their brains. They often use many methods to control them. Their fears are also justified. Everyone’s dish money is low and hundreds of people are added together. The number of pens is not small. Why do you trust your guru and he is your relative?”
The small boss smiled: “I run four canteens in Shenzhen. Where do I come from so many relatives who can cook? In fact, the food market purchase kickbacks are all those people who do their own canteen, why? People don’t know what they’re doing, and what people in charge of canteens are often are the executive managers, they have a lot of other things to manage, and it’s impossible to do so much in the canteens. These big companies think they rely on complicated procedures, systems and people. Marking supervision will solve the rebate problem, which is what we are.The same is the heart of the cabbage, and some are just picked from the land today; some are picked the day before yesterday, and the water is fresh, how do you supervise? For 30 yuan, after 10 o’clock in the evening, it will be 10 yuan.If the purchaser wants to save you money, he will tell the stall owner that the rest of the water will be sent to me; if he does not follow the regulations or feels bad You will have to spend 30 yuan.Again, every year the supplier sends him a cigarette and the fresh fruit comes down to give him a glimpse.Can you manage it?The more important thing is that you need to control it? Things that can’t be hard I can manage a dish of 4 yuan per person, and you can give me four dishes and one soup to satisfy the diners, and if you are on this premise, you can still eat rebates. , That is your ability; if you really have this ability, your kid does not need to be a master, you can be a cafeteria boss. Why, because you can manage the master.” medical equipment suppliers
“Let everyone have a little power”
I asked again: “The smell of grain and oil does not affect the quality of the food. Why not buy it together with the master?”
The little boss took a sly look at me and said: “This is my special management method. When other companies’ purchases are unified, I’m going to be dispersed. I think the smaller the amount a man has, the less likely he is to commit corruption. Do not believe that you see those who commit great corruption are powerful people.Why?The amount of money that is passed is too great, and a little bit of scum will tempt people.I don’t know why some companies have to assemble all things together?Not only that. In fact, many things are better for those who buy than for people who use them. medical equipment suppliers
“So I separate the purchasing power. The first thing is the nature of the things that need to be purchased. It is a standard product that regardless of the amount of money, it can’t be purchased independently. For example, grain and oil bidding, salt and MSG soy sauce and vinegar are small, What is it called? As far as possible, it is not tempting to commit crimes. Now that you can buy 10 bottles of beer you can bargain, so you should plug the loopholes as much as possible. You can’t bid on, for example, non-staple vegetables, regardless of the amount, and you have to pay it directly. For the most knowledgeable master, why? In addition to the above reasons, I now operate four canteens, the highest standard of food is 20 yuan per person per day, the minimum is 7 yuan, they use different raw materials, put together a purchase It can only be missed and missed.Brush rags Employees’ uniforms These groceries are purchased by each canteen manager.In this way, everyone is responsible for some of them. Not only can they buy the most suitable things, but each person buys fewer varieties and the amount is small. Come out, such as other canteen mop 5 yuan, you buy mop 10 yuan, can you not guilty?
“People don’t control what they do like themselves. I have one more reason for doing this. Everyone knows that it’s a good thing to buy things, be respectful of cigarettes and toast, and you have to eat, and you may get a kickback. But it’s a good thing. Everyone has to share as much as possible, I can not smoke all day, you are outside the scenery all day, otherwise it will cause jealousy and gossip.If the power is dispersed, everyone can be dimmed and can also supervise each other. I do not want to disperse and disperse, I still have to focus on the concentration, for example, I delegate the bidding power of grain and oil sauce to a canteen manager, and he will purchase it instead of the other five canteens. Of course, tendering is to take turns, One year is the responsibility of the manager of another canteen. medical equipment suppliers
“Others’ bosses all said: All employees want to work hard and get more money. I don’t think so. I think employees want to do less work, such as washing vegetables and cleaning them. If you let the vegetables The little workers have supervised the scales and are happy to give them no money.Why?Not only can they cool to the outside of the kitchen, take a breath and smoke, and they can also be respected by masters of the scale.He not only needs to weigh, but also records; The scales, but also to find the master proof. Is the person, which does not want a little power? So, my principle is to let everyone have a little power.
“People have the right to be blameless and have the right not to be confused. It’s a trivial matter for a small dishwashing worker to smoke a few cigarettes from others, and the procurement of tens of thousands of kilograms of rice flourishes easily. So, although I handed the tender power for the rice noodles to the canteen Manager, but the tender must be based on the method I set out. Our tendering results can’t be known to anyone before, including the bidder. Because what we do is to eat the business, we don’t have to pay for it if we don’t do anything else. In the fight, what poisonous rice is mixed in. Therefore, my bidding method is always: First, there are at least four unrelated suppliers bidding; Second, there must be a new supplier; The winning bidder is the bidder closest to the average price of the four companies. Any person who violates this rule will be guilty of breaking the law. You must explain clearly.”
The boss became more and more excited. “These experiences are all realized in the course of my business, controlling kickbacks, relying on people to control people; they must be controlled from the source; they must turn big power into small powers; they must be controlled by rules; Let people control themselves.” medical equipment suppliers